Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account registration: name, email address, mobile number, and password.
• Seller profile: business name, GSTIN (optional), bank account details for payouts, and identity documents for verification.
• Order & delivery: shipping address, billing address, and vehicle details (make, model, year) for part compatibility searches.
• Payment: transaction references. We do not store full card numbers; payments are processed by PCI-DSS-compliant third-party gateways.
• Communications: messages sent via our in-app chat, contact forms, or customer support.
• User-generated content: product reviews, ratings, and photos you upload.

1.2 Automatically Collected Information

• Device identifiers, IP address, browser type, and operating system.
• Pages visited, search queries, clicks, and session duration (via cookies and similar technologies).
• Location data (approximate, derived from IP; precise GPS only with your explicit consent).

2. How We Use Your Information

• To create and manage your account and authenticate your identity.
• To process transactions, coordinate shipping, and send order confirmations.
• To match you with relevant spare parts using vehicle details you provide.
• To facilitate communication between buyers and sellers.
• To prevent fraud, abuse, and verify seller legitimacy.
• To send transactional SMS/email notifications (order updates, OTPs).
• To send marketing communications (only with your consent; unsubscribe anytime).
• To improve our platform, personalise your experience, and conduct analytics.
• To comply with applicable Indian laws, including the Information Technology Act, 2000 and rules thereunder.

3. Sharing of Information

We do not sell your personal data. We may share data with:

• Sellers: Your name, delivery address, and order details are shared with the seller fulfilling your order.
• Logistics partners: Name, address, and contact number are shared for shipping and delivery.
• Payment gateways: Transaction data is shared with our payment processors (e.g., Razorpay, PayTM) under their own privacy policies.
• Service providers: Cloud hosting (Microsoft Azure), analytics, and email/SMS providers acting as data processors under confidentiality agreements.
• Legal & regulatory: When required by law, court order, or to protect the rights and safety of our users or the public.

4. Cookies & Tracking Technologies

We use cookies and local storage for:

• Essential cookies: authentication sessions and shopping cart.
• Analytics cookies: understanding how users navigate our site (e.g., Google Analytics).
• Preference cookies: saving language, location, and display preferences.

You can manage cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Retention

We retain your personal data as long as your account is active or as needed to provide services. Order and transaction records are kept for a minimum of 7 years as required under Indian accounting regulations. You may request deletion of your account and associated data by contacting us; requests are processed within 30 days subject to legal retention obligations.

6. Data Security

We implement industry-standard security measures including HTTPS/TLS encryption in transit, hashed passwords, role-based access controls, and regular security audits. Our infrastructure is hosted on Microsoft Azure with data stored in Indian regions. While we strive to protect your data, no transmission over the internet is 100% secure; please safeguard your credentials.

7. Your Rights

Under applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account and personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, email us at privacy@usedcarspare.com.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policy of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our platform. Continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact our Grievance Officer: